AI Agents to Scale Your Workforce

Agentforce 2.0 is revolutionizing business operations with AI agents that work intelligently to complete tasks, streamline processes, and enhance productivity. Designed to help businesses scale with minimal effort, Agentforce empowers organizations to tackle complex challenges in customer service, sales, and operations with AI-driven solutions. Whether you’re a healthcare provider, a retail powerhouse, or a financial institution, Agentforce is tailored to fit your industry’s unique needs.

What is Agentforce?

Agentforce is Salesforce’s AI platform that goes beyond simple automation. It acts as a team of virtual agents, or employees, designed to perform a wide array of tasks across various departments, creating operational efficiency that can save businesses overhead costs. From managing customer inquiries to optimizing workflows, Agentforce integrates seamlessly with Salesforce to provide an intelligent, scalable solution.

Agentforce isn’t just another AI chatbot. It’s a robust system capable of understanding, processing, and executing complex tasks. Its flexibility allows businesses to assign tasks ranging from customer support to advanced analytics, making it a versatile tool for organizations of all sizes.

What is Agentforce

Key Benefits of Agentforce Service Agent

Agentforce offers a host of benefits that can transform your business operations:
Enhanced Efficiency

Enhanced Efficiency

Automate repetitive and
time-consuming tasks, freeing up your team to focus on higher-value activities.
Reduced Costs

Reduced Costs

By automating workflows, businesses can significantly lower operational expenses.
Scalable Solutions

Scalable Solutions

As your business grows, Agentforce adapts to meet increasing demands.
Improved Accuracy

Improved Accuracy

Minimize human error with precise and consistent task execution.
247 Availability

24/7 Availability

Unlike human teams, Agentforce is always available, ensuring seamless operations around the clock.
Tailored to Your Needs

Tailored to Your Needs

Fully customizable agents allow you to design solutions that fit your unique business requirements.
Reduced Costs

Reduced Costs

By automating workflows, businesses can significantly lower operational expenses.

How Agentforce Service Agent Is Different from Einstein Bots

Although both Agentforce and Einstein Bots are Salesforce AI products, they cater to distinct needs:
Purpose
Einstein Bots are designed for straightforward, conversational interactions, such as answering FAQs or routing tickets. Agentforce, on the other hand, can execute end-to-end workflows and manage complex multi-step processes.
Intelligence
While Einstein Bots follow scripted interactions, Agentforce employs advanced AI to dynamically respond to prompts and adapt to changing scenarios.
Flexibility
Agentforce can be customized to handle tasks across various business departments, including sales, operations, and finance.
Integration Depth
Agentforce integrates deeply into Salesforce, enabling advanced task automation and real-time analytics.
By using Agentforce, businesses can achieve a higher level of operational sophistication and efficiency compared to Einstein Bots.

Why Agentforce?

Agentforce goes beyond being a simple AI tool—it’s a transformative solution designed to elevate your business operations. By integrating intelligent AI agents into your workflows, Agentforce empowers your team to achieve more, faster, and with greater efficiency. Whether you’re facing increasing workloads, evolving customer expectations, or complex operational challenges, Agentforce provides the capabilities you need to thrive.

Why Agentforce

Handle Increased Workload Without Hiring Additional Staff

Scaling your business often means hiring more employees, which can be costly and time-consuming. With Agentforce, you can expand your operational capacity without adding headcount. AI agents can handle repetitive, high-volume tasks such as processing customer inquiries, qualifying leads, or managing data, freeing your team to focus on strategic, high-value activities.

Improve Customer Experience

Customer expectations are higher than ever, and speed and accuracy are key to maintaining satisfaction. Agentforce delivers faster, more precise responses by automating customer interactions and reducing resolution times. Its ability to process data intelligently ensures customers receive personalized, meaningful service that enhances loyalty and builds trust.

Future-Proof Your Business

The digital landscape is evolving rapidly, and staying competitive means embracing cutting-edge technologies like AI. Agentforce positions your business at the forefront of innovation, enabling you to adapt to market changes, meet growing customer demands, and remain a step ahead of competitors.

Ensure Consistent, Reliable Operations

Consistency is critical for success, whether you’re responding to customer inquiries, managing inventory, or processing financial transactions. Agentforce is designed for reliability, executing tasks with accuracy and precision every time. Its ability to adapt dynamically to changing circumstances ensures that your operations run smoothly, even under pressure.

Agentforce isn’t just about working smarter—it’s about creating a smarter way to work. With its tailored AI solutions, your business can grow sustainably, improve efficiency, and exceed customer expectations at every turn.

Helping AI Do Work Reliably

Reliability is at the heart of Agentforce. Unlike traditional automation tools that depend on rigid scripts and predefined processes, Agentforce employs advanced AI to adapt to tasks intelligently, ensuring they are completed with precision and consistency.

Intelligent Adaptability

Traditional tools falter when confronted with unexpected scenarios or tasks that fall outside their programming. Agentforce, however, uses natural language processing and machine learning to understand the context of tasks and adapt its approach accordingly. This adaptability minimizes disruptions and ensures workflows remain uninterrupted, even as demands evolve.

Executing Tasks with Precision

Agentforce is built to handle complex, multi-step processes with accuracy. For example, a Service Agent can resolve customer issues by analyzing historical interactions, identifying the best solution, and providing step-by-step guidance—all without requiring human intervention. This level of precision reduces errors and ensures high-quality outcomes for every task.

Maintaining Quality at Scale

As businesses grow, maintaining consistent quality can become a challenge. Agentforce scales effortlessly, managing higher volumes of work while maintaining the same level of reliability. Whether you’re handling hundreds of customer inquiries or processing thousands of data entries, Agentforce ensures every task is completed to the highest standard.

Building Trust Through Dependability

Customers and employees alike rely on processes that work seamlessly. By integrating Agentforce into your operations, you create an environment where tasks are completed on time, errors are minimized, and handoffs to human teams are smooth and efficient. This dependability fosters trust across your organization and with your clients.

Agentforce isn’t just a tool—it’s a trusted partner that ensures your business operations are not only reliable but optimized for success. With its intelligent, adaptable approach to task execution, Agentforce makes scaling simple and managing complexity effortless.

Helping AI Do Work Reliably

Give a Prompt for the AI Agent You Want and Need. Agentforce Does The Rest.

Agentforce provides a suite of AI agents that can be customized to perform specific roles within your organization, seamlessly adapting to your needs. These specialized agents empower businesses to achieve operational excellence, improve customer satisfaction, and drive revenue growth.
Give a Prompt for the AI Ag

Service Agent

Designed to handle high volumes of customer inquiries, the Service Agent streamlines support processes by managing tickets, resolving issues, and escalating complex problems to human representatives when necessary. With the ability to operate 24/7, the Service Agent ensures that your customers receive timely and accurate responses, enhancing their overall experience and freeing up your team to focus on more complex tasks.

Sales Development Representative (SDR)

The SDR Agentforce role revolutionizes your sales pipeline by automating tedious yet critical tasks such as lead generation, follow-ups, and qualification. This agent identifies high-potential prospects, schedules meetings, and ensures that your sales team spends their time closing deals rather than chasing leads. By improving efficiency and maintaining consistency, the SDR helps your team exceed targets with minimal effort.

Sales Coach

Empower your sales team with real-time coaching and actionable feedback. The Sales Coach agent monitors interactions, identifies areas for improvement, and provides tailored recommendations to boost performance. Whether it’s refining a pitch or suggesting the best next step, this agent equips your team with the insights needed to excel.

Personal Shopper

Deliver personalized shopping experiences that keep customers coming back. The Personal Shopper agent uses AI to understand customer preferences, recommend products, and assist with purchases in real-time. This role is ideal for retail businesses aiming to increase customer satisfaction and drive higher conversion rates.

Campaign Assistant

Simplify marketing operations with the Campaign Assistant, which manages campaign scheduling, monitors performance, and provides data-driven optimization suggestions. By automating routine tasks, this agent ensures your marketing efforts are both efficient and impactful, giving your team more time to focus on creative strategy.

Agentforce for Every Industry

Agentforce is designed to adapt to the unique challenges and opportunities of various industries, offering tailored solutions that drive measurable results.

Healthcare

Streamline operations and enhance patient care with AI-driven efficiency:

  • Automate appointment scheduling and follow-ups to reduce administrative burdens.
  • Collect and manage patient data securely and efficiently.
  • Expedite insurance claims processing for a smoother patient experience.

Banking

Reimagine banking processes to improve customer trust and operational efficiency:

  • Enhance fraud detection with advanced real-time monitoring and AI analytics.
  • Streamline loan applications, from submission to approval, to improve customer satisfaction.
  • Deliver personalized financial advice based on customer data and preferences.

Retail

Boost sales and optimize inventory management with intelligent support:

  • Provide tailored shopping experiences that drive customer loyalty.
  • Automate inventory tracking to ensure accurate stock levels and reduce waste.
  • Improve supply chain efficiency with predictive analytics.

Operations

Transform operational workflows to maximize productivity and minimize bottlenecks:

  • Automate repetitive tasks, freeing up your team for strategic planning.
  • Coordinate schedules and resources seamlessly, improving team collaboration.

CX (Customer Experience)

Deliver exceptional service that sets you apart from competitors:

  • Provide personalized, faster support through intelligent AI-driven interactions.
  • Monitor and resolve customer complaints in record time with automated ticket routing.

Analytics

Turn data into actionable insights with real-time analytics:

  • Automatically gather and analyze data to inform critical business decisions.
  • Simplify report generation, ensuring timely and accurate delivery of key metrics.

Information Technology (IT)

Optimize your IT operations with proactive system management:

  • Monitor IT systems for potential issues, resolving them before they escalate.
  • Manage service tickets efficiently, reducing response and resolution times.

Finance

Streamline financial processes to save time and ensure accuracy:

  • Automate reconciliations and expense tracking for improved efficiency.
  • Generate financial reports on demand, providing a clear picture of your organization’s performance.
Agentforce for Every Indust

Building an Agent

Creating a custom Agentforce AI agent is a straightforward process that ensures the solution fits perfectly into your business workflows.

Building an Agent

Create Jobs to be Completed

The first step is to define the specific tasks your agent will handle. Whether it’s responding to customer inquiries, managing sales leads, or running marketing campaigns, clarity in job creation ensures the agent is set up for success. Use your organization’s unique challenges to guide this step.

Identify and Task Intelligent Actions

Once the jobs are defined, assign specific actions to the agent. These actions should align with your business goals and be designed to complete the defined jobs efficiently. For example, a Service Agent might prioritize categorizing tickets based on urgency, while a Campaign Assistant may schedule emails and monitor open rates.

Optimize Actions for Human Handoff

Not all tasks can or should be completed by AI. Agentforce is built to recognize when human intervention is required, ensuring a smooth handoff. For example, suppose a customer’s request becomes too complex. In that case, the AI will transfer the case to the appropriate team member with all relevant data, saving time and maintaining a seamless customer experience.
By following these steps, businesses can create intelligent agents that enhance productivity, improve customer interactions, and deliver measurable ROI.

Get Started with Agentforce for Free with The Fury Group

Unlock the power of Agentforce without any upfront commitment. The Fury Group provides expert guidance and hands-on support to help you integrate and maximize the capabilities of this groundbreaking AI platform.

Join our Agentforce Webinar

Take a closer look at how Agentforce can revolutionize your business by attending our comprehensive webinar. This interactive session, led by The Fury Group’s Salesforce experts, will provide you with an in-depth understanding of Agentforce’s features, benefits, and real-world applications.

During the webinar, you’ll see live demonstrations of Agentforce in action, learn how businesses across various industries are driving success with AI agents, and get practical advice on implementing the platform in your organization. Plus, you’ll have the opportunity to ask questions and gain insights tailored to your specific business challenges.

Join our Agentforce Webinar

Why Choose The Fury Group for Agentforce Implementation?

At The Fury Group, we don’t just implement tools; we transform the way businesses operate. With years of experience as Salesforce experts, we’ve built a reputation for helping companies unlock the full potential of their technology investments. When it comes to Agentforce, we stand out as the trusted partner businesses turn to for seamless setup, expert integration, and strategies that deliver measurable results.
Why Choose The Fury Group

Unmatched Salesforce Expertise

As seasoned Salesforce consultants, we understand the platform inside and out. Our team stays at the forefront of Salesforce innovations, ensuring that we can tailor Agentforce to meet your unique needs. Whether you’re new to Salesforce or a seasoned user, we’ll guide you through the process with clarity and confidence.

A Proven Track Record of Success

The Fury Group has a long history of delivering results for businesses across industries. We’ve helped companies:

  • Automate time-intensive workflows, freeing up valuable resources.
  • Enhance customer satisfaction with faster, more accurate service.
  • Increase revenue by optimizing sales and marketing processes.
  • Achieve operational excellence with streamlined processes.

Our success stories are a testament to our ability to drive meaningful outcomes for our clients.

Tailored Agentforce Solutions

Every business is unique, and so are its challenges. That’s why we customize Agentforce solutions to fit your specific goals. Whether you need a Service Agent to handle customer inquiries or an SDR to supercharge your sales pipeline, we’ll design and deploy agents that align with your objectives.

Contact Us To Get Started

Transform your business today with the power of Agentforce and The Fury Group’s expertise. Our team is ready to provide a personalized consultation to understand your goals, challenges, and opportunities. Together, we’ll design and implement Agentforce solutions that align perfectly with your objectives, delivering measurable results from day one.

Additional Agentforce Resources

Agentforce FAQs

What types of tasks can Agentforce handle, and how does it ensure accuracy?

Agentforce is designed to execute a wide range of tasks, from simple customer interactions to complex workflows across departments like sales, customer service, and operations. Tasks include:

  • Resolving customer service tickets.
  • Automating lead qualification and follow-ups.
  • Managing marketing campaigns and tracking analytics.
  • Generating real-time reports and insights.

Agentforce ensures accuracy by leveraging Salesforce’s advanced AI capabilities, such as natural language processing (NLP) and machine learning. These features allow Agentforce to understand the context of tasks, adapt to changing scenarios, and minimize errors. Additionally, tasks requiring human intervention are seamlessly handed off to team members to maintain reliability.

How does Agentforce integrate with existing Salesforce tools and other third-party platforms?

Agentforce is built natively within the Salesforce ecosystem, ensuring seamless integration with tools like Sales Cloud, Service Cloud, and Marketing Cloud. This allows data to flow effortlessly between systems, creating a unified view of your business operations.

For third-party platforms, Agentforce can be integrated using APIs or middleware solutions. For example, you can connect Agentforce with analytics tools, CRMs, or communication platforms like Slack and Microsoft Teams to expand its functionality and adapt it to your business processes.

How does Agentforce compare to traditional automation tools?

Traditional automation tools follow pre-defined scripts and rules, limiting their adaptability to dynamic situations. In contrast, Agentforce uses machine learning to continuously improve its performance and adapt to complex tasks. Key differences include:

  • Intelligence: Agentforce can process unstructured data and make decisions based on context.
  • Scalability: Easily scale Agentforce across multiple departments without significant reconfiguration.
  • Customization: Unlike rigid automation tools, Agentforce agents can be tailored to fit specific roles and workflows.

What’s the process for creating and deploying an AI agent using Agentforce?

Creating and deploying an Agentforce AI agent involves three primary steps:

  1. Define Objectives: Outline the tasks or processes you want the agent to handle, such as ticket resolution, lead qualification, or data analysis.
  2. Design Workflows: Customize workflows using Salesforce’s intuitive setup tools. Define triggers, actions, and handoff points for human intervention.
  3. Launch and Optimize: Deploy the agent and monitor its performance. Adjust workflows based on insights and feedback to ensure optimal results.

The Fury Group provides hands-on support during every phase, from setup to optimization, ensuring a seamless deployment.

How does Agentforce manage sensitive customer data securely?

Agentforce operates within Salesforce’s trusted infrastructure, adhering to strict security protocols to protect sensitive customer data. Key security measures include:

  • Data Encryption: All data transmitted and stored within Agentforce is encrypted to prevent unauthorized access.
  • User Access Controls: Role-based permissions ensure only authorized personnel can access specific data or functionalities.
  • Compliance: Agentforce complies with global data protection regulations, including GDPR, HIPAA, and CCPA, depending on your industry requirements.

How does Agentforce ensure a smooth handoff between AI agents and human team members?

Agentforce is designed to work alongside human teams, not replace them. It identifies tasks that require human expertise and seamlessly transitions them with all relevant context and data intact.

For example, if a customer inquiry escalates beyond the AI agent’s scope, the ticket is automatically routed to the appropriate team member with a detailed summary of the conversation and required actions. This reduces resolution time and ensures continuity in service.

Can Agentforce handle multi-language support for global operations?

Yes, Agentforce supports multiple languages, making it an ideal solution for businesses with global operations. By leveraging Salesforce’s NLP capabilities, Agentforce can:

  • Detect and understand customer inquiries in different languages.
  • Provide responses in the preferred language of the user.
  • Adapt workflows for cultural and regional differences.

This ensures a consistent and localized experience for customers worldwide.

How does Agentforce measure Return on AI (ROAI) and track its impact on my business?

Agentforce includes built-in analytics and reporting tools that provide insights into its performance and ROI. Metrics tracked include:

  • Time saved by automating repetitive tasks.
  • Cost reductions achieved through improved efficiency.
  • Customer satisfaction scores (CSAT) and Net Promoter Scores (NPS).
  • Increased revenue from optimized sales and marketing processes.

These insights are presented in customizable dashboards, allowing you to measure Agentforce’s direct impact on your business goals.

What industries benefit the most from Agentforce, and how is it tailored to their needs?

Agentforce is versatile and supports various industries, but its customizable nature makes it particularly effective in:

  • Healthcare: Automates appointment scheduling, insurance verification, and patient follow-ups.
  • Banking: Speeds up loan processing, fraud detection, and customer inquiries.
  • Retail: Enhances personalized shopping experiences and inventory management.
  • IT: Streamlines system monitoring and ticket management.
  • Finance: Automates reconciliations, financial reporting, and compliance tracking.

The Fury Group works with your team to adapt Agentforce’s workflows to meet the unique demands of your industry.

How can The Fury Group help maximize the value of Agentforce for my business?

The Fury Group is a leading Salesforce consultancy with extensive experience in implementing Agentforce. Our services include:

  • Customization: We design AI agents tailored to your specific business needs.
  • Integration: We ensure Agentforce works seamlessly with your existing systems.
  • Training: We provide comprehensive training for your team to maximize adoption.
  • Ongoing Support: We monitor performance and refine workflows to continuously improve results.

By partnering with The Fury Group, you’ll unlock the full potential of Agentforce, ensuring it drives measurable success across your organization.